Xbox 360 HDMI cable problem with Display not supported
I just bought home a new Xbox 360, hooked up with my HDMI cable and the display worked perfectly. Then started the nightmare. I did a latest update with the console and display went blank and every time i started the 360 it gave “Display mode not supported” and there was no display. Even resetting the console (holding Y and RT) never worked for me no matter how many times i did resetting the console. I was using samsung 19” LCD TV with HDTV ready along with my Xbox.
I was very frustrated with this problem because initially the display worked at HDMI 1080p and now no display. My HDMI cable, Xbox were just everything fine after doing a thorough checkup. I had a weird feeling that update has got to do with the display problem.
I somehow fixed the problem by blindly playing with controller keys. Here is how you fix the problem to restore your display. Remember you have to do it blindly
Start Xbox and wait 1 min until it comes dashboard.
Press XBoX Guide button
Press RIGHT (2 times)
Press DOWN (3 times)
Press A (4 times)
Now you will be in display settings in xbox (blindly)
Press UP then A (see display comes back)
If there is no display, again..
Press UP then A (see if display comes up)
I got back my display back with UP and A second time and keep repeating the above step until you get the display.
I have seen this display issue with many people who done updates and hooked up with HDMI cable for Xbox. I hope this helps.
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November 24, 2009
Thumbs up to you sir.
November 27, 2010
I was stuck with my 32″ Samsung and this issue for an hour trying this, no luck.. When I tried the other DVI port on the TV it just worked. Hm.
December 11, 2011
you just saved me a huge mistake. i was about to put my foot through the tv.
if you were a redditor i would upvote you so hard.
February 6, 2012
THIS DOES NOTHING. the first two times it opened my disk tray? Then every other time it did literally nothing.
December 18, 2009
Haha, I love how you managed to get into the menus by accident and changed the video settings – and then remembered how you did it.
April 16, 2010
HI Incase people are still having trouble with their HDMI not working and have the update on their machine you need to do the following blindly:
Turn on console and leave it to settle about 40 seconds
Turn on your controller
Press ‘RIGHT’ 7 times
Press ‘A’ 4 times
Press ‘DOWN’ Once
Then press ‘A’
(Make sure you are on your TV’s HDMI setting and you will have a message saying do you want to save setting
September 28, 2010
You are the man… absolute genious
ty
December 31, 2010
This one worked perfect for me thanks man
January 21, 2011
Brilliant fix, but with the Kinect sensor installed its right 8 times to start. The key is to go all the way to the right so I’d suggest just holding right for a few seconds to start off as this will work with all systems no matter the number of dashboard icons.
December 10, 2011
didn’t work…..
December 26, 2009
i cant get it to work i have the exact same problem as you and i tryed the buttons but it didnt work please help
December 26, 2009
Try again
Xbox guide > RIGHT (2 times) > DOWN (3 times) > Press A > Press A > Press A > Press A >
You are in Video settings HDMI menu. Press UP > then A, see if screen comes, else again Press UP > A.
February 27, 2011
Thanks for the fix, you are brilliant, just save me loads of money from buying a composite cable or taking my TV back to complain. Microsoft should get their act together.
I am now very happy indeed!!!
October 24, 2011
So this didn’t work right away for me, but after I’d assumed it had failed, I shut off my system, then turned it on to try again, and it was working perfectly. So I thought I’d thank you anyway. ^^
January 11, 2010
Thanks you Sir.. You are the faqing man..
July 30, 2010
hey why don’t you just make a video an put it on youtube
January 18, 2010
Thank you for this information, it solved the exact problem with me.
January 18, 2010
Nice one! Solved my problem, thanks.
January 20, 2010
fantastic fix, thanks so much. Two tips:
wait patiently for the dashboard to come up before you start bopping keys, it will take a bit and you’ll hear a little ‘swoosh’ sound before it comes up.
wait between keystrokes, the first time I pressed ‘a’ too fast (I tested this when my display was working) and it didn’t record all of my presses.
January 28, 2010
I Cant get it to work no matter what I do.. It started the same way you talked about but the fix isn’t working at all.. I think I might go insane.
January 28, 2010
Try Press UP/DOWN then A for third time. Play around in that sequence.
January 31, 2010
I’m really getting the same outcome no matter what.. I am sure it’s the display setting because it started happening as soon as I got the last update from microsoft but I am also wondering if it might also be a combo of my tv?? Anybody having extra trouble with samsung model tv’s? I will also tell you that when I do the steps that are above the the message on the tv changes from ” Not supported mode ” to ” Weak signal ” but only for a few sec. then it will change back…. Please help!!
February 20, 2010
Try changing your HDMI cable.
February 3, 2010
fix of the year, nice work homes
February 13, 2010
there’s a mistake in the directions. the fourth line should say:
Press DOWN (4 times)
February 13, 2010
NO! i checked it with my xbox and the above is correct.
February 20, 2010
down 4 times worked for me!! thankyou guys!
February 21, 2010
OMG MAN Thank you so much . I dont no how u managed to remember ur directions but tbh i dont care now that it worked thank you so much man
February 22, 2010
You are the **** Man!!!!!!!!!!!
I’ve been surviving off of component cable for months now.
March 1, 2010
I did everything the exact same way that you showed it, and Its working. Thanks! Jack
March 7, 2010
Thanks, this actually worked
March 13, 2010
I have a new Xbox 360 Elite Winter, first time I connected HDMI didn’t work. I followed instructions and it did not work.
The problem is that at least in this Xbox I had to press DOWN 4 times instead of 3, to enter System Settings. I checked that using the comp cable.
After entering there and pressing up and A a few times I got to 1080p and it worked as I can now see!
Thanks
Special thanks to Microsoft for the bad design making us go there blindly.
April 8, 2010
When i press RIGHT i can’t hear a click unlike when i push on the other buttons
any clue why?
April 10, 2010
Do you know what man… U HAVE SAVED MY LIFE!!!! Today has bin the worst day ever. I got my xbox back after waiting 2 weeks for it to be repaired. The worst thing was that a load of good games came out this month and I had them waiting there until my xbox came back. When it did come back I had this exact problem and me not knowing what was wrong, I phoned up xbox and the dude on the phone was chatting a load of shit i couldnt understand. After being on the phone for about an hour he ended up telling me that I need to send it off for repair again. So I decided to take things into my own hands. I went down my local game shop and the owner helped me out by letting me swap my xbox for one of his ones to check if it was the xbox or my tv. I found out it was the tv so i went and got my one back. After reading up on some other sites I thought it might be the hdmi cable so I bought a new 1 for £20. Got back home and tried that….. still no luck. & hours later I was soooo pissed off i just wanted to throw the xbox out the window. Then I came across this little blog. Again, I just wanted to let you know how grateful I am for this info. I dont think you would understand without hearing what I have had to go through today. Nice 1 man.
May 20, 2010
Your a life saver dude. I was getting sooo frustrated and dud exactly what you said. Thank you so much.
May 29, 2010
This has happened to me but I am using a component cable. any idea on the controller directions to fix this?
June 27, 2010
People like you make me have faith in humanity still. Thank you sir. I had to press down 4 times though for me.
July 21, 2010
it worded but now no sould on my hdmi before this issue it worked looked at settings ad its thinking its connected through dvi help
July 26, 2010
i still have the problem everone elses is workin mine isnt help me someone my tv says input not supported then says 567p or somefin then just says hdmi no signal its a murphy tv with a built in tv it 720p (1080i)its been working for like 2 years then my last hdmi cable bent at the end then when i put this one in it didint work
August 10, 2010
THANKS A LOT!!!
After almost 2 hours trying to find a solution nothing worked.
I was going to give up than I found this help.
You saved my 2 weeks holyday nights (my wife and children are asleep now…it’s time to PLAY!!!!)
Thanks again.
August 20, 2010
what are the EXACT!! steps to fix this issue i just got the not supported problem today?
August 25, 2010
THANK YOU!
September 5, 2010
It makes me mad! Nothing helps!
My Xbox works properly via HDMI using another TV. And my TV works correct via HDMI using another devices… But there is no signal when I’m using my xbox and TV together.. What can I do guys?
September 28, 2010
Same for me matey,this is really annoying as the new fifa comes out friday and i want to play it in HD.
October 3, 2010
THANK YOU – THANK YOU- THANK YOU!!!! I’ve been trying for two days to get my HDMI back and now thanks to YOU its woks perfectly! You’re the GREATEST. Big, fat, granny kiss to you!!!!
November 1, 2010
I LOVE YOU!
November 7, 2010
You are the bomb!!! Thank you so much!!!
November 21, 2010
For the new dashboard (white guide), you only should go down twice, not three times.
November 24, 2010
A mi me paso lo siguiente conecte mi consola a un monitor de PC en mi lugar de trabajo.De regreso a casa me pasa el dichoso modo no compatible ok.. hago el tutorial q esta arriba pero mi xbox no me detecta el formato de HDMI yo creo que el error a mi parecer es que conecte el xbox a mi monitor y se des-sincronizo o algo asi
December 19, 2010
Thank you! Perfect intelligent solution.
December 31, 2010
I would seriously make love to you for like a couple of days for this information. I am so glad this was an issue you had so you may have typed it out for me and us to become lovers…..
I will think of you every time I start my machine up….
January 2, 2011
THANK YOU!!
January 11, 2011
Fair play man you are a genius I don’t know you but really proud of you for figuring this out ………unless u simply used another xbox and memorized the “blind” commands either way is ingenious well done!!!!
February 1, 2011
omg i hate this!!! why will this not work!! im sure technology has something against me lol,, any more ideas???
February 23, 2011
When you connect an xBox 360 to a TV with HDMI for the first time, the xBox 360 often defaults to the highest resolution it can produce. For many TV’s this may be too high. You may receive a message like “UnSupported” or “Not Supported” or “UnSupport”, etc. So you cannot see the xBox 360 menus, but you will probably hear the boot up sounds, and menu ticks/clicks. If you ask people that aren’t intimately familiar with this specific problem, they’ll tell you to check the HDMI cable, the 360, etc. Don’t listen to them.
The solution to this problem is to blindly navigate into the Display settings to change the display resolution to something that your TV can display.
Here’s a step by step guide:
1. Connect your 360 to your TV with the included composite (Yellow, Red, White) cable .
2. Ensure you’re running the new Xbox dashboard (Avatars support).
3. Ensure no profile auto-sign’s in at boot up.
4. Power off 360 and TV. Connect the HDMI cable between them.
5. Hold down the controller’s xBox button for 3 seconds to power on, and wait for about 20 seconds.
6. Press right on the (dpad) left analog stick 9 times, to navigate to the System Settings menu.
7. Press the A button 4 times. (This will go to System Settings, Console Settings, Display, HDTV settings.)
8. Press up twice on the (dpad) left analog stick. Press A.
9. If no picture appears, wait 15 seconds, Press up again and press A. What you are doing is selecting lower display resolutions. Once you have a picture, you can try other higher resolutions, if you want, and it will revert back if you don’t confirm it is ok. The 360 will remember the setting you finalize.
Troubleshooting: Power off both 360 and TV. Switch back to the composite cable. Try steps 1-7 again to verify it is navigating correctly. If your profile is auto-logging in, the 360 will start on the “Welcome” tab, rather than the “Play Disc” tab, in which case, you would have to press up once, before the 9 rights, to get to the System Menu. (The end.)
May 9, 2011
THANK YOU James Miller. You’re the one that helped me and I hope many others. ty ty ty ty.
Good day
October 31, 2011
James, my boyfriend has been trying to sort this out ALL day. I read your instructions, tried once and fixed it. Now have a happy boyfriend and a bit of peace…. THANK YOU! xx
March 8, 2011
I don’t ever comment on things, but this worked perfectly the first time… THANK YOU!!
June 20, 2011
Hold Y and right trigger when you first power up the machine then release. Simple as that
June 22, 2011
My remotes won’t connect when I plug in the hdmi cable
July 4, 2011
Thank you sooo very much. You’re a lifesaver!
August 6, 2011
http://support.xbox.com/en-us/pages/xbox-360/troubleshoot/kb/xbox-kb.aspx?kbid=911059
August 10, 2011
You Are The Man Thanks So Much It Worked Perfect…
August 11, 2011
Very good explanation, you have to play around but once you get the right setting it works perfectly, really pleased
August 28, 2011
If you are using a smaller and older TV with a newer xbox, then instead of hitting up once go ALL THE WAY UP and then down one. I knew what my problem was from using your blog, but it wouldn’t work until I plugged the box into another newer and bigger HDTV (which worked fine) and found this little caveat. Great catch though- I was getting worried my brand new xbox was bad!
September 5, 2011
DUDE thats sweet, worked for me the first try
thank you
September 14, 2011
pbu this was very good!
September 30, 2011
THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
October 3, 2011
The hdtv settings is grey for me on my xbox i cant get into them at all when i plud my hdmi cable in nothing comes up in any channel so i cant change them then idont known what to do this is melting!”
October 16, 2011
THANK YOU SO MUCH!!! BEEN TRYING TO FIND A SOLUTION FOR AGES!
THANK YOU!!!!!!!
October 31, 2011
hi… I did all the options suggested above, but nothing worked, I changed the resolution multiple times and nothing worked, my tv supports 1080p, so does the cable and so does the xbox and it still doesn’t work. Could it be another problem? The cable is new, and I also tried multiple cables, nothing could fix this problem. Any more suggestions?
November 7, 2011
Absolute legend!!! Seriously! Worked first time!!!
November 9, 2011
Hi, if this doesnt work, try ‘refreshing found devices’ on your tv with no HDMI leads plugged in, and then try it connected up again, worked for me.
November 18, 2011
I’ve just had this problem happen to me. I have tried the above suggestions and found none of them to work for me.
I have a Samsung 32″ LCD and a Samsung 20″ LCD. The 32″ only supports 1080i but the 20″ supports 1080p. I always have my settings on the xbox set to 720p. I turned my xbox on the other day on my 32″ and it came up “No Signal” so I tried it on my 20″ and got the same result. I tried a different HDMI cable, no joy! I plugged my composite cable (RGB) in and the display works. I rest it to 480p then plugged the HDMI back in and still No Signal! I then took my xbox and plugged it into my friends Toshiba 48″ LCD through HDMI and it works! Whats going on??
Like I’ve said I have tried the Y and RT to reset and the blind settings change and still are having problems. I have also reset my TV and still are finding this problem. I know the HDMI port on the TV’s are fine because I have had my WD TV Live working on them.
Any help would be great thanks.
November 24, 2011
Perfect! I have a Samsung tv and I had the exact same issue. This worked great! Thank you.
November 25, 2011
Ive got a vizio that supports 1080p and same with the HDMI cord. They were working fine until one day my tv said it was “retrieving data” then afterwards it says “Not Support” ive done all the steps above and suggested and still no luck. I dont get why im randomly having troubles when last week i was playing in High-Def. someone please help me. Ill give you TEN Dollars if you help me..my email is igeek4@yahoo.com. Please i need your help…..
December 4, 2011
Not working for me after the latest update 2011! Sony Bravia LCD! Please hellp
December 26, 2011
Same as you uns! I’ll let you know if i fix it and vice versa if you can!
December 27, 2011
I think I got it! I have been trying all these fixes today and several other days, and got no where. The original reason was because I have never updated then it was because I was more updated than the fixes. Here is what I did to get it to work
Turn on console and controller- let it boot wait at least a 30-45 count.
hit b- b/c it wants me to load a profile, but I don’t want to do that-
Then UP 1 time
Right 1 time
then a, & pause, a, & pause, a, & pause, a, & pause, a, & pause (that is 5 A’s with a pause between each one).
I then went DOWN 2 times and pressed A.
Instantly I could see again. I had to do a double take to make sure I wasn’t dreaming but as soon as I saw it and it asked to save I said YES! I only figured it out b/c I used other cables to find my way into the system area I needed to be in then turned it off connected to the HDMI again and followed the same path (I wrote it down) if this doesn’t work I suggest using another way of connecting to figure out what you have to do to get to the right screen. Good Luck to you all!
December 9, 2011
So plugged in via HDMI now my controllers light ring flashes, so I cannot do any of the steps above, but i have no issue with Component video and the xbox controller
December 17, 2011
Bot working on the latest update. I used the same “blindly navigating” procedure but there is no way to know what is after “HDTV Settings” because well… You have to have it hooked up, which is exactly what I’m
Trying to do.
December 26, 2011
Same problem. The new dashboard menu has changed the buttons you have to press. Anyone with a working xbox fancy listing the directions needed to change the HD display settings?
December 28, 2011
Ugh, please help! I have the new dashboard and I’m having the same problem, but the blind controls listed above don’t work. Does anyone have them?
December 28, 2011
Thank you so freaking much
January 3, 2012
You are a man among men, sir. Thank you for publishing this fix. My 43″ Samsung displayed the same ‘mode not supported’ once the Xbox360 was plugged in via HDMI. Thanks to your post and the ‘fix’, I know have a perfect connection. A thousand ‘Thanks’!!
January 12, 2012
nothing worked, tried every tip all of you wrote. this might be due to the new update for the kinect
January 13, 2012
do you need a special hdmi cable?
January 14, 2012
having a similar issue and at my wits end. I think there was an update back in November 2011. Anyone have updated directions?
January 15, 2012
Thank you so much! My screen was black for an hour. I went through so many websites to find a solution, until I found this. You are amazing. Thank you. Thank you. Thank you!
January 15, 2012
The visual came up but the audio did not and I can see the video and dashboard but everything is in a bright green tint….
January 17, 2012
hello brothers rigth 9 times a 5 times the up and a until display screen appear
January 19, 2012
hi. I am having the same problem, Everything works fine through hdmi(ps3,sky hd etc) I have been on the phone and forums for ever trying to find a solution, I am going to try this when i get home so will update later
January 19, 2012
IT DIDNT WORK. AAAARRRGGGGHHHHHH, seriously this is doin my head right in
January 28, 2012
THANK YOU SOOOOOOOOOOOSOOOO SO SO SOOO MUCH! WOW HDMI is 100000x better. I cannot thank you enough